Cancellation & Refund policy

1. Introduction

At Anil Engineering, we value your satisfaction and strive to ensure a seamless shopping experience. This Cancellation and Refund Policy outlines the terms and conditions related to the cancellation of orders and the process for refunds.

2. Order Cancellation
2.1 Cancellation by Customer
  • Orders can be cancelled by contacting our customer support team before the order is
    shipped.
  • Once the order has been shipped, cancellations will not be accepted
2.2 Cancellation by Anil Engineering

We reserve the right to cancel orders under thefollowing circumstances:

  • The product is out of stock.
  • There are inaccuracies in product information or pricing.
  • Payment issues arise.

If your order is cancelled by us, you will be notified, and a full refund will be processed promptly

3.Refund Policy
3.1 Refund Eligibility

Refunds are applicable under the following conditions:

  • The order was cancelled before shipping.
  • The product received is defective or damaged
  • The product delivered does not match your order
3.2 Refund Process
  • To request a refund, please contact our customer support team within 7 days of
    receiving the product.
  • Provide proof of purchase and details of the issue, including photographs if applicable.
  • Once your request is reviewed and approved, the refund will be processed
3.3 Refund Timeline
  • Refunds will be initiated within 7-10 business days of approva
  • The refund amount will be credited to the original payment method used during the purchase.
4. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used or altered.
  • Products purchased on clearance or marked as non-returnable.
  • Products without their original packaging or tags.
5. Return Shipping

  • Customers are responsible for the return shipping costs unless the product received
    was defective or incorrect.
  • Ensure the product is securely packaged to avoid damage during return transit.
6. Contact Us

If you have any questions or need assistance with cancellations or refunds, please contact us at:

Anil Engineering
Email: sales@aeplglobe.com
Phone: 022 4157 2980
Address: W-138, TTC Industrial Area, MIDC Pawane, Thane Belapur Road, Navi Mumbai – 400 710.

Thank you for shopping with Anil Engineering. Your satisfaction is our priority.